This policy applies to products purchased directly from PetKing.net. For purchases made through other online or store retailers, please contact the retailer directly for their specific return policy.
No Quibble Returns
We accept ‘No Quibble Returns’ within 14 calendar days of receipt of your order. You will be refunded the price of the product including VAT, provided that the item is received back to our warehouse intact and in a resalable condition. Shipping costs won’t be refunded. You’ll be responsible for charges or costs associated with returning the product back to PetKing® Brand. In order to return the item, all returns must be in original factory packaging with all original packing materials, you have to provide us a completed return/replacement form.
Please contact as with email: infor@petking.net.
Faulty/Defective Product
PetKing® Brand is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. If you have a faulty product and it is still within its warranty period (24 months from the date of purchase), we offer the choice of a suitable replacement if one is available or a full product refund including VAT. PetKing® Brand reserves the right to refund the purchase price of the product along with the original freight cost. We regret we are unable to ship advance replacements.
Please contact as with email: infor@petking.net.
Refunds. You will be refunded the price of the product including VAT. As soon as we receive a letter requesting a refund for the item with a fully completed return from, we will send you an approval email. After this, your refund will be processed, all credits will be made back to the original payment method.
Late or missing compensation. If you have not received your refund yet, first check your bank account. If it still missing, contact your bank, it may take some time before your refund is officially announced. If you have done all of this and have not yet received your refund, please contact us at info@petking.net.
Promotional Items. Special order items are not returnable.
Damaged package. If a package arrives damaged, it is best for Customer to refuse the package. If Customer signs for and keeps the package, Customer should note the damage when signing for it so that a claim may be filed with the carrier.
Strictly Required Cookies | ||||
Name | Provider | Purpose | Expiry | Type |
[SessionID#XX] | paypal.com | Unclassified | Session | HTTP |
__paypal_storage__ | petking.net | Used in context with the PayPal payment-function on the website. The cookie is necessary for making a safe transaction through PayPal. | Persistent | HTML |
_stripe_mid | petking.net | This cookie is necessary for making credit card transactions on the website. The service is provided by Strip e.com which allows online transactions without storing any credit card information. | 1 year | HTTP |
__stripe_sid | petking.net | This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. | 1 day | HTTP |
_abck | list-manage.com | Used to detect and defend against replay-cookie-attacks – The cookie is necessary for the security and int egrity of the website. | 1 year | HTTP |
_cookiecheck | paypal.com | Determines whether the user has accepted the cookie consent box. | Session | HTTP |
ak_bmsc | us18.list-manage.com | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 1 day | HTTP |
akavpau_ppsd | paypal.com | This cookie is provided by Paypal. The cookie is used in context with transactions on the website - The cookie is necessary for secure transactions. | Session | HTTP |
bm_sv | us18.list-manage.com | Used in context with the website's BotManager. The BotManager detects, categorizes and compiles report s on potential bots trying to access the website. | 1 day | HTTP |
bm_sz | list-manage.com | Used in context with the website's BotManager. The BotManager detects, categorizes and compiles reports on potential bots trying to access the website. | 1 day | HTTP |
cookielawinfo-checkbox-necessary | petking.net | Determines whether the user has accepted the cookie consent box. | 1 day | HTTP |
cookies.js | petking.net | Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. | Session | HTTP |
elementor | petking.net | Used in context with the website's WordPress theme. The cookie allows the website owner to implement or change the website's content in real-time. | Persistent | HTML |
m | m.stripe.com | Determines the device used to access the website. This allows the website to be formatted accordingly. | 2 years | HTTP |
ts_c | paypal.com | Used in context with the PayPal payment-function on the website. The cookie is necessary for making a sa fe transaction through PayPal. | 3 years | HTTP |
wc_cart_created | petking.net | Necessary for the shopping cart functionality on the website. | Session | HTML |
wc_fragments_# | petking.net | Unclassified | Session | HTML |
woocommerce_cart_hash | petking.net | Necessary for the shopping cart functionality on the website to remember the chosen products - This also allows the website to promote related products to the visitor, based on the content of the shopping cart. | Session | HTTP |
woocommerce_items_in_cart | petking.net | Necessary for the shopping cart functionality on the website to remember the chosen products - This also allows the website to promote related products to the visitor, based on the content of the shopping cart. | Session | HTTP |
wp_woocommerce_session_# | petking.net | Unclassified | 1 day | HTTP |
Marketing and Retargeting | |||||
Name | Provider | Purpose | Expiry | Type | |
_AVESTA_ENVIRONMENT | mc.us18.list-manage.com | The cookie is set when the user subscribes to an email service from MailChimp. | Session | HTTP | |
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petking.net | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP | |
_gcl_au | petking.net | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months | HTTP | |
_hjIncludedInSample | petking.net | Determines if the user's navigation should be registered in a certain statistical place holder. | Session | HTTP | |
ads/ga-audiences | google.com | Used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | Session | Pixel | |
common/cavalry_endpoint.php | facebook.com | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. | Session | Pixel | |
fr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP | |
messenger_live_chat | facebook.com | Unclassified | Persistent | HTML | |
mt_tab_# | petking.net | Unclassified | Persistent | HTML | |
pagead/1p-conversion/# | google.com | Unclassified | Session | Pixel | |
test_cookie | doubleclick.net | Used to check if the user's browser supports cookies. | 1 day | HTTP | |
tr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | Session | Pixel | |
_ga | petking.net | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP | |
_gat | petking.net | Used by Google Analytics to throttle request rate | 1 day | HTTP | |
_gd# | petking.net | Unclassified | Session | HTTP | |
_gid | petking.net | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP | |
_hjid | petking.net | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | Session | HTTP | |
collect | google-analytics.com | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across de vices and marketing channels. | Session | Pixel | |
mailchimp_landing_site | petking.net | Used to register how the user entered the website - This function is provided by Mailchimp. | 27 days | HTTP |