Returning Your Purchase

This policy applies to products purchased directly from For purchases made through other online or store retailers, please contact the retailer directly for their specific return policy.

No Quibble Returns

We accept ‘No Quibble Returns’ within 14 calendar days of receipt of your order. You will be refunded the price of the product including VAT, provided that the item is received back to our warehouse intact and in a resalable condition. Shipping costs won’t be refunded. You’ll be responsible for charges or costs associated with returning the product back to PetKing® Brand. In order to return the item, all returns must be in original factory packaging with all original packing materials, you have to provide us a completed return/replacement form.

Please contact as with email:

Faulty/Defective Product

PetKing® Brand is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. If you have a faulty product and it is still within its warranty period (24 months from the date of purchase), we offer the choice of a suitable replacement if one is available or a full product refund including VAT. PetKing® Brand reserves the right to refund the purchase price of the product along with the original freight cost. We regret we are unable to ship advance replacements. 

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Refunds. You will be refunded the price of the product including VAT. As soon as we receive a letter requesting a refund for the item with a fully completed return from, we will send you an approval email. After this, your refund will be processed, all credits will be made back to the original payment method.

Late or missing compensation. If you have not received your refund yet, first check your bank account. If it still missing, contact your bank, it may take some time before your refund is officially announced. If you have done all of this and have not yet received your refund, please contact us at

Promotional Items. Special order items are not returnable.

Damaged package. If a package arrives damaged, it is best for Customer to refuse the package. If Customer signs for and keeps the package, Customer should note the damage when signing for it so that a claim may be filed with the carrier.