PRIVACY POLICY

This document was last updated May 12, 2020.

General

The purpose of this Privacy Policy is to inform you how Spokso LTD, its brand PetKing®, and its affiliates (collectively referred to as “PetKing”, “we”, “us”, “our(s)”), gathers, uses and shares information about you. We appreciate your trust that we will do so cautiously.

This Privacy Policy includes but is not limited to PetKing “Website”, “Websites”, “WebPage”, “WebPages”, “Web Page”, “Web Pages”, “Page”, “Pages”, “Site”, “Sites”, “Service” “Services”, “Mobile Apps”, “Mobile Applications”, “Smart Products”.

You may contact us with an e-mail info@petking.net.

Inquires made by email may be responded to by email, the sender is consenting to return replies by email unless it is specified to return communications through another method.

This Privacy and Cookie Policy may be changed over time. Such changes shall be effective immediately upon the posting of the modified Privacy and Cookie Policy. Users of the Website are advised to regularly read the Privacy and Cookie Policy for possible changes.

Data Usage

PetKing’s primary goal in collecting personal information from you is to provide you with a smooth, efficient and customized experience and to assist with purchasing, ordering, and support.  This allows us to provide services and features that most likely meet your needs and to improve your experience.

PetKing only processes personal data that a user voluntarily consents to provide to PetKing. This information may include your name, date of birth, gender, address, IP addresses, product details, equipment or device, GPS coordinates or location data, additional usage and device data may be collected through the use of “Smart Products” and “Mobile Apps”.

We may require you to create an “Account” or “Smart Product Account” prior to using services, purchasing items through the website, registering your product, registering or accessing warranty information, registering for any contest, or other content submission.

We ask that you provide us with certain information during the registration process. While you are not required to do so, if you are unable or unwilling to do so, you will not be able to complete the registration process, and therefore you will not be able to access and use certain information, material and services.

Additionally, we will use personal data and communication preferences to determine the best method to communicate with you in regard to your account or services.

Personal data may be used in investigations related to violations of policy, terms and service agreements, acceptable usage, and unauthorized or attempted unauthorized access. Legal and regulatory reporting including where disclosure is necessary to identify, contact, or bring legal action regarding injury or interference with the rights and property of PetKing.

Inquiries and Complaints

You may contact us with an e-mail info@petking.net.

Inquires made by email may be responded to by email, the sender is consenting to return replies by email unless it is specified to return communications through another method.

Children’s Privacy

We take children’s privacy seriously. This Website is not directed to children. We do not seek to collect personal information about children through our Website. We ask that minors (under the age of 18) do not submit any personal information to us. If we learn that someone under the age of 18 has submitted information to us through any part of our Website, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. Since we do not seek to collect any personal information about children, and we delete information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that can be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and removed the information, we will honor that request.

Acquisitions and Other Reorganizations

Information collected pursuant to this Privacy Policy, including Protected Personal Information, may be disclosed to one or more third parties in connection with any change of ownership or control in PetKing’s business (whether by merger, sale, or otherwise), or any other reorganization or joint venture, or assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding), and any such information may be used by such third party in accordance with this Privacy Policy.

Equally, information collected pursuant to this Privacy Policy, including Personal Information, may be disclosed to one or more third parties in connection with any acquisition or merger carried out by PetKing of such third parties.

As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the terms in any pre-existing Privacy Policy. In the unlikely event that PetKing or substantially all its assets are acquired, customer information will be one of the transferred assets.

Security

Perfect security does not exist on the internet and we cannot guarantee anyone complete security. Your privacy is important to us and we use industry standard practices to protect your privacy, we cannot promise, and you should not expect, that your personally identifiable information or private communications will remain private and would never be disclosed in a manner that is inconsistent with this Privacy Policy. You understand that third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collected from this Website. Please note that emails, messages sent via your web browser, and other similar means of communication with other users, are not encrypted. We strongly advise you not to communicate any confidential or sensitive information through these means. Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be nonnegotiable; these service providers have informed us or the public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures. However, we will not be liable (to the fullest extent permitted by law) for any damages that may result from the misuse of any information, including Personal Information, by these companies.

Links to Third-Party Sites / Products / Services

This Website may contain links to other sites.  When you click on such links, you may leave our Site. We encourage our users to be aware when they leave our Site. This Privacy Policy applies solely to information collected on this Website. “Smart Devices” may contain features to integrate or share data with 3rd parties, if sharing data with a 3rd party please refer to that company’s privacy policy.

WE ARE NOT RESPONSIBLE FOR THE INFORMATION COLLECTION, USE, DISCLOSURE OR OTHER PRIVACY PRACTICES OF ANY THIRD PARTY, INCLUDING OUR AFFILIATES, THIRD-PARTY SERVICE PROVIDERS, ANY EMPLOYERS (INCLUDING ANY EMPLOYER THAT PROVIDES A COMPANY PAGE), ANY THIRD-PARTY SOCIAL MEDIA PLATFORM, ANY THIRD PARTY MAKING AVAILABLE THE DEVICES OR OPERATING SYSTEMS FOR WHICH THE SITE IS AVAILABLE, AND ANY THIRD PARTY OPERATING ANY WEBSITE TO WHICH THE SITE CONTAINS A LINK. YOU MAY HAVE RIGHTS DIRECTLY ENFORCEABLE AGAINST THESE THIRD PARTIES, SO YOU SHOULD CONSIDER THEIR PRIVACY POLICIES TO LEARN MORE.

Legal Requests

Spokso LTD cooperates with law enforcement and other third parties to enforce laws, intellectual property and other rights.

In response to a verified request relating to a criminal investigation or other alleged improper or illegal activity, we may disclose information relevant to the investigation including, but not limited to, name, address, telephone number, e-mail address, IP address, user history and complaints.

Legal and regulatory reporting where disclosure is necessary to identify, contact, or bring legal action regarding injury or safety interference with the rights and property of PetKing.

Without limiting the above, we will not otherwise disclose your personal information to law enforcement or other third parties, except as specifically outlined in this Privacy Policy, without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of this information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity. In addition, we may transfer information about you if we are acquired by or merge with another company.

This includes but is not limited to the following:

PetKing is committed to cooperating with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDIC) and comply with the advice given by such authorities regarding human resources data transferred from the EU and Switzerland in the context of the employment relationship.

PetKing is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC)

You may contact us with an e-mail info@petking.net.

Access, Correction and Removal of Personal Data

You can request PetKing to provide access to the personal data it has collected about you at any time.

You can also request PetKing to provide a report of, correct, or to delete such personal data. Please send an email to info@petking.net in case you have any questions concerning your personal data.

This Privacy and Cookie Policy may be changed over time. Such changes shall be effective immediately upon the posting of the modified Privacy and Cookie Policy. Users of the Website are advised to regularly read the Privacy and Cookie Policy for possible changes.

Opting Out

If you no longer want to receive promotional materials from us based upon your Personal Information, going forward, you may opt out of receiving such marketing related messages by sending an email to info@petking.net. Please note that we may still send other messages to you, such as administrative messages. We will try to comply with your request as soon as reasonably practicable.

California Privacy Rights (“Shine the Light” Law) and California Consumer Protection Act (CCPA)

PetKing does not sell personal data. PetKing does not purchase / procure any personal data from re-sellers.

California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing use. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2016 will receive information regarding 2015 sharing activities).

No special pricing or incentives will be provided based on “opt-in” or “consent” status. Right to notice, Right to Access, Right to Know, Right to Opt-Out, and Right to Delete will be handled the same as GDPR Data Subject Requests, please see the “Access, Correction and Removal of Personal Data” section of this policy for more detail.

Controllers and Processors

PetKing operates under the following lawful basis: Consent, Contract, Legal Obligation, and Processing not requiring identification. More specific information about these lawful bases can be found at https://gdpr-info.eu/art-6-gdpr/

Cookies Policy

This policy helps to explain the occasions when and why cookies may be sent to visitors to the Website (referred to in this policy as “we”, “us” or “our”). “Cookies” are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes.

While using our Website we may store and access these cookies on your device. Accepting these cookies may be required for proper functionality of the website. While you have the right to prevent cookies from being created and stored we cannot guarantee how our site will perform for you.

Cookies allow the Website to remember essential information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Certain cookies will be used on the Site regardless of whether you are logged in to your account or not.  

Like most websites, we use cookies for a variety of purposes, primarily to improve your online experience, for analytics and for marketing, and marketplace functionality.

We may specifically we use Cookies on the Website for the following purposes:

Analytical Purposes

We use cookies to analyze user activity to enable us to improve the website usage experience. Examples of the information we may collect and analyze include:

  • Your Device’s unique device ID
  • IP and/or MAC addresses
  • Pixel Tags
  • The domain from which you access the internet
  • The kind of browser or Device you use
  • Your Device’s operating system
  • The address of the internet site, banner or email from which you selected or entered a link that brought you to this Website
  • The number of links you click within this Website
  • The state or country from which you accessed this Website
  • The date and time of your visit and how long you spent visiting the Website
  • The pages you viewed on the Website
  • Purchase history
  • Interactions within the Website or App you are using

Preferences

We may use Cookies to store certain user preferences on our Website. For example, we may store the recent searches you have performed in a Cookie so that we can allow you to easily repeat those searches when you return to our Website.

Session Cookies

Temporary cookies that remain in the cookie file of your browser until you leave the Website.

Persistent Cookies

Remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). When we use session cookies to track the total number of visitors to our Website, this is done on an anonymous aggregate basis (as cookies do not in themselves carry any personal data). We may also employ cookies so that we remember your computer when it is used to return to the Website to help customize your PetKing web experience.

Communication Cookies

Allow cookies of third-party social networks (e.g. Facebook, YouTube, Twitter, LinkedIn). This enables a user to share content of the Website on social networks. These third parties may use cookies, but their use of cookies will not be governed by this Cookie Policy.

Performance cookies

Help us to understand the behavior of our visitors and the usage of the Website. This allows us to continuously improve the Website to provide you the best website experience.

Some cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information.

We may associate personal information with a cookie file in those instances. Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete any cookies that have been installed in the cookie folder of your browser.

Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB# .This link creates an opt-out cookie which prevents the further processing of your data.

To block Google Analytics cookies specifically, you can install the Google Analytics Opt-out Browser Add-on provided by Google.

3rd Party Web Service Providers

Digital Ocean

Our hosting provider Digital Ocean collects website access data that includes IP addresses for the purposes of preventing attacks and abuse. That data is inaccessible to PetKing and, as per Digital Ocean’s GDPR compliance information, is deleted within 30 days. Digital Ocean, when you submit a form on our page, Digital Ocean collects your IP address for the purpose of preventing spam and abuse. PetKing has access to submitted form data, including IP addresses, that you submit. We do not use your IP address collected in this way for any purpose, including processing, helping to support your request, or marketing. All data submitted to PetKing is handled in accordance with PetKing Privacy Policy.

For questions regarding Digital Ocean’s data processing handling, please visit the Netlify directly via the https://www.digitalocean.com/support/.

Google Analytics

Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes, and to help improve the overall experience on our website.

Google Analytics uses “performance cookies” and “targeting cookies” to analyze how you use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers.

We utilize Google Analytics with the expansion ‘_anonymizeIp()’ which means that Google will truncate/anonymize the last octet of the IP address.

You can find more information on the _anonymizeIp() expansion from Google Analytics Help Page, specifically https://support.google.com/analytics/answer/2763052?hl=en

On behalf of us, Google will use the information collected for the purpose of evaluating your use of our Website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. Google will not associate your IP address with any other data held by Google.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB# .This link creates an opt-out cookie which prevents the further processing of your data.

To block Google Analytics cookies specifically, you can install the Google Analytics Opt-out Browser Add-on provided by Google.

Google Tag Manager (GTM)

Google Tag Manager is a tag management system (TMS) that allows you to quickly and easily update measurement codes and related code fragments collectively known as tags on your website or mobile app. Once the small segment of Tag Manager code has been added to your project, you can safely and easily deploy analytics and measurement tag configurations from a web-based user interface.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Google Ads

Google Ads is an online advertising solution that businesses use to promote their products and services on Google Search, YouTube, and other sites across the web. Google Ads also allows advertisers to choose specific goals for their ads, like driving phone calls or website visits. With a Google Ads account, advertisers can customize their budgets and targeting, and start or stop their ads at any time.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Twitter

Twitter remarketing service is provided by Twitter Inc.

You can opt-out from Twitter’s interest-based ads by following their instructions: https://support.twitter.com/articles/20170405

You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through opt-out using your mobile device settings or:

Digital Advertising Alliance in the USA http://www.aboutads.info/choices/

Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/

Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Amazon AWS (Hosting)

May be used to host PetKing Servers, Sites and/or Functions.

https://aws.amazon.com/compliance/gdpr-center/

3rd Party Payment Providers

PetKing uses several payment processors. Information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

PetKing may retain some card data to make shopping easier for users, and as required for validation and regulatory requirements. PetKing does not store Sensitive Authentication Data as defined by PCI. This includes (magnetic strip, or equivalent on a chip), PINs, PIN Blocks, CAV, PAN CVC, CVV, CSV, CID, CAV2, PAN CVC2, CVV2.

You may see PCI’s definition of Sensitive Authentication Data, https://www.pcisecuritystandards.org/pci_security/glossary#S

PayPal / Braintree

https://www.paypal.com/webapps/mpp/ua/privacy-full

Stripe

https://stripe.com/privacy

 3rd Party Shipping Providers

Mailing Address, and contact information including (if provided) name, email, and phone number will be provided to the 3rd party to fulfill shipping requirements.

These providers include but may not be limited to Amazon Logistics.

Do Not Track Requests

We do not respond to the browser “Do Not Track” (DNT) signal if enabled by the user in their web browser. When we set or read cookies on non-PetKing sites that have integrated our features, we do so. We do not share any information about your use of PetKing with those third parties. When third parties that we have integrated into PetKing sites (as described in the PetKing Cookie Policy) set or read their own third-party cookies, they may or may not respond to the DNT signal.